Cultural Intelligence

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Module 1 – SLP

CULTURAL INTELLIGENCE

Though we cannot do much to affect your CQ Drive, presumably you have an interest in being open to adapting and developing cross-cultural skills or you would not be taking this class! The integrative Case and SLPs work together to build your CQ Knowledge and CQ Strategies, so that after this class you can move confidently into CQ Action to change your behavior appropriately when working across cultures.

In the SLPs you will be taking some self-assessments on various topics relevant to cultural leadership and developing an action plan for continued development. The key here is self-awareness and growth, and you will gain the most from honestly answering the questions on the assessment.

You will also be keeping a journal as a part of your SLP. You may make entries as often as you like, but at least once a week. This promotes self-awareness through regular reflection. The journal will be submitted with each module and will contain your thoughts, feelings, and insights concerning what you have learned during the SLP assessment, the course readings, Discussions, and Case activities to create an action plan for continued personal development that will be turned in in the final module of the course. So that you can guide your thinking and reflection in the journal, the requirements of the final development plan can be viewed at Cross-Cultural Competency Plan.

In this module, you will be assessing your CQ. Please fill out the following questionnaire: The Cultural Intelligence Scale (CQS).

After completing the instrument, address the following in your journal (2–3 pages):

  1. What was your score on each of the four factors?
  2. What does this tell you about your capacity for task performance and adjustment (strengths and weaknesses)?
  3. How does this assessment complement what else you have learned in this module (from the readings, Case, Discussion)?

For some insight into Question 2 above, see

Ang, S., Van Dyne, L., Koh, C. K. S., Ng, K. Y., Templer, K. J., Tay, C., & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation, and task performance. Management and Organization Review, 3: 335–371.

SLP Assignment Expectations

  • The journal is a cumulative document—you turn in all previous entries with each module.
  • Include the results from the assessment in your journal.
  • Each module should add 2–3 pages to the journal.
  • The journal should be thoughtful and insightful, integrating learnings from the assessment with other activities in the module and course.
  • The format for the journal is less formal than academic papers (e.g., you can use the first person), but you should use headings to organize your thoughts and guide the reader and cite any sources where you are using information, data, or text from an outside source.
  • Any references should be prepared in APA format in a combined reference list at the end of the journal.
  • Your journal should be edited and error-free.
  • Submit your finished paper to TLC by the assignment due date.

Module 1 – Case

CULTURAL INTELLIGENCE

Case Assignment

Complete the Module 1 SLP before you start the Case Assignment.

The Case in this course is an experiential Case that is integrated through the entire course. You will be engaging in a cultural activity with a new cultural group and in so doing, will be integrating the self-awareness you gain from the SLP assessments, the general cultural knowledge from the background materials, and the specific cultural knowledge from the experiential exercise. The result is a new set of skills and development of CQ through cognitive, behavioral, and motivational patterns. Click the link to see the Experiential Case Requirements. It is important to look over the requirements now because in Module 2 you need to identify a specific intercultural activity in which you will engage for Module 3.

In this first phase of the Case, you will begin to lay the foundation for your cross-cultural experience through “awareness development.” You will accomplish this by writing a reflection paper on the topic of intercultural competence, introduced in this module. Your paper should be 4–6 pages in total and focus on the following topics:

  • CQ as a capacity
  • The developmental continuum of cultural sensitivity
  • Key components of CQ

Assignment Expectations

This paper is to demonstrate that you have read and understood the materials in this module and are ready to apply this knowledge to an intercultural experience and thus develop your own capacity for cross-cultural leadership. A reflection paper is a structured essay that records your understanding of new ideas and concepts, and your critical assessment of those ideas. For each of the topics listed in the instructions, you will write approximately 1–2 pages that consists of the following two parts:

  • Summary: What is the main point of the reading(s) on this topic? What is the argument that the author is making and what evidence does he provide? What are the conclusions?
  • Critical Thinking: Do you agree with the author’s conclusions? Did the evidence support the author’s conclusions—or an alternate explanation? What are the exceptions to the author’s argument? Explain why you agree or disagree—the “why” is more important that the “what.”

Although a reflection paper is not a formal academic paper, these requirements still apply:

  • The writing is proofread, edited, and free of errors.
  • Cite sources drawing on the readings, and provide a bibliography in APA format.
  • Use headings to organize your paper and guide the reader.
  • Submit your finished paper to TLC by the assignment due date.

CULTURAL INTELLIGENCE

All readings are required unless noted as “Optional” or “Not Required.”

Journal articles can be located in the Trident Online Library. Access the library from the TLC Portal page.

Application: Cultural Awareness and Leadership

In this module, we will examine several models of intercultural competence, including Cultural Intelligence (CQ) and Bennett’s developmental model of intercultural sensitivity. Let’s start with an interview with Carlos Ghosn, recipient of the INSEAD Transcultural Leadership Award (2008) for his work in successfully leading across national borders. It is a good illustration of why cross-cultural skills translate into superior leader effectiveness. If you have trouble finding it in the library, check the Business Source Complete database after clicking on “Additional Library Resources.”

Stahl, G. K., & Brannen, M. Y. (2013). Building cross-cultural leadership competence: An interview with Carlos Ghosn. Academy of Management Learning and Education, 12(3): 494–502.

Bennett’s Developmental Model of Intercultural Sensitivity

Before delving into what it takes to be effective as a cross-cultural leader, it is good to take stock of where we are in terms of our own world views. Milton Bennett asserts that people vary along a continuum of cultural awareness, ranging from a viewpoint that our own culture is the critical lens through which to view the world to a more integrated view that takes the relative nature of culture into account. It is a developmental model that not only allows us to self-assess our current state, but also to see what the next step is on our journey to becoming more culturally competent.

What is interesting is that some people claim they are “culturally neutral” or “color blind” and treat everyone the same, but they are really ethnocentric because they are minimizing the reality of cultural differences. To examine the characteristics of the different developmental stages and assess where you are on the continuum, see Milton J. Bennett’s Developmental Model of Intercultural Sensitivity (DMIS), discussed in the following article.

Hammer, M. R., Bennett, M. J., & Wiseman, R. (2003). Measuring intercultural sensitivity: The intercultural development inventory. International Journal of Intercultural Relations, 27(4), 421-443. Retrieved from the Trident Online Library.

Cultural Intelligence

Currently, the most popular way to progress to a higher stage of Intercultural Sensitivity is to develop your Cultural Intelligence Quotient.

Cultural Quotient (CQ) helps us understand and communicate with people from other cultures effectively. It is one’s ability to recognize cultural differences through knowledge and mindfulness, and behave appropriately when facing people from other cultures. The cultural intelligence approach goes beyond this emphasis on knowledge because it also emphasizes the importance of developing an overall repertoire of understanding, motivation, and skills that enables one to move in and out of lots of different cultural contexts (Ang & Van Dyne, 2008).

Reference: Ang, S., & Van Dyne, L. (Eds.) (2008). Handbook on cultural intelligence: Theory, measurement and applications. Armonk, NY: M.E. Sharpe. (Not required)

Cultural Intelligence is probably the most widely used construct for training leaders and managers in cross-cultural competencies. Following is the classic reference on cultural intelligence and is still considered to be the essential reading on the topic. If you have trouble finding it in the library, check the Business Source Complete database after clicking on “Additional Library Resources.”

Earley, P. C., & Mosakowski, E. (2004). Cultural intelligence. Harvard Business Review, 82(10): 139–146.

For an explanation of four facets of acquiring cultural intelligence, watch this video from David Livermore. This course is designed to enable you to develop all four factors identified in this video:

Livermore, D. (2009, September 24). Leading with Cultural Intelligence [Video]. http://www.youtube.com/watch?v=SMi7yhHjASQ

Optional Reading

In MGT501, you were introduced to the theory of Experiential Learning which posits that people learn from the way they adapt to the world through a preference for one of four Learning Styles—a combination of thinking, feeling, perceiving, and behaving (Kolb, 1984). The following article reports on a recent study that found that the Divergent Style (people who learn from observing concrete experiences and reflecting on how to adapt to this information) is most conducive to the development of cultural intelligence.

Winn, B. (2013). Learning to lead with cultural intelligence (CQ): When do global leaders learn best? People & Strategy, 36(3), 10–13.

This PowerPoint presentation, Cultural Competence, is another look at the topics in this module and may help to summarize and integrate the concepts from the various readings and presentations. Topics covered include:

  • What is culture?
  • Cultural Competence
  • The Cross-Cultural Competence Scale (similar to the Bennett developmental model of cultural sensitivity)
  • Cultural Intelligence

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