Social Strategy for Competitive AdvantageWiner (2011) sugges

Social Strategy for Competitive AdvantageWiner (2011) suggests an important feature of services is thatbecause they are often distributed by people, their qualitymay be inconsistent at different points in time. Manyservices companies are seeking new methods to distinguishthemselves from the competition. The Internet andinformation technology have provided robust, tangibleopportunities for such differentiation. Using the Nord, Paliszkiewicz and Koohang article in the readingsand one additional source from the KU Library, write apersuasive essay on how organizations in the tax servicesindustry can rethink their social strategy to gaincompetitive advantage. RUBRIC 9.pdf

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