I need help with a Business question. All explanations and answers will be used to help me learn.
Using the Touchpoint Template, design four (4) customer touchpoints within your chosen resort. Of the 4 templates:
- At least 1 in F & B
- At least 1 with the organization, but not a person
- At least 1 with hotel operations
Each touchpoint chart will include:
- Experience type
- Desired reaction
- Experience elements
- Designed interactions
- Desired results
- Transition to the next point
Recommendations: design your template in Word or PPT so you can reuse it 4 times.
Writing, spelling, and grammar matter; proofread your work before you post. Up to 10%-point reduction for writing errors.
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