Touchpoint

I need help with a Business question. All explanations and answers will be used to help me learn.

Using the Touchpoint Template, design four (4) customer touchpoints within your chosen resort. Of the 4 templates:

  • At least 1 in F & B
  • At least 1 with the organization, but not a person
  • At least 1 with hotel operations

Each touchpoint chart will include:

  • Title
  • Experience type
  • Desired reaction
  • Experience elements
  • Designed interactions
  • Desired results
  • Contributors
  • Co-creation
  • Enhancements
  • Transition to the next point

Recommendations: design your template in Word or PPT so you can reuse it 4 times.

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